ngot88 Privacy Policy

1 Introduction and Definitions

ngot88 ("we", "us", or "the platform") is a trusted online casino and sports betting platform in Bangladesh. When you register, play, or use any of our services on ngot88, you agree to the terms of this privacy policy.

Definitions of some important terms used in this policy:

• Personal Information: Any information that can directly or indirectly identify you, such as your name, email address, phone number, or financial details.
• User: Any person registered on the ngot88 platform.
• Services: The ngot88 website, mobile version, and all features included within it.
• Cookie: Small text files stored on your device that help us improve the quality of our services.

We comply with applicable data protection laws and regulations and are committed to protecting your privacy. This policy is reviewed regularly and updated as needed.

2 What Information We Collect

ngot88 collects various types of information to operate and improve its services. Details are provided below:

2.1 Information Provided at Registration

When you open an account on ngot88, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile phone number
• Residential address
• Preferred currency (Taka / BDT)
• Chosen username and password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

We verify identity to ensure safe and responsible gaming and to prevent financial fraud. Any one of the following documents may be required:

• National Identity Card (NID)
• Passport or driving licence
• Recent utility bill or bank statement (for address verification)

2.3 Transaction Information

We keep records of your deposits and withdrawals made through bKash, Nagad, Rocket, Upay, or bank transfer. This includes the transaction amount, time, and method.

2.4 Automatically Collected Information

When you use our platform, we automatically collect the following information:

• IP address and device type
• Browser type and version
• Date and time of access
• Pages visited and activity logs
• Referral source and session duration
• Information from cookies and similar tracking technologies

3 Purpose of Using Information

ngot88 uses the information it collects only for the purposes described below. This information is not used for any other purpose without your permission:

• Account Management: To handle registration, verify login, and ensure account security.
• Service Delivery: To manage games, betting, bonuses, and promotions.
• Financial Transactions: To process deposits and withdrawals.
• Customer Support: To resolve your complaints, questions, or issues.
• Fraud Prevention: To detect and prevent unusual activity.
• Legal Obligations: To comply with applicable laws, regulations, and instructions from regulatory authorities.
• Service Improvement: To analyse user experience and improve our platform.
• Communication: To send important updates, security notices, and relevant promotional information.
• Responsible Gaming: To assess the risk of addiction and provide necessary support.

4 Information Sharing and Disclosure Policy

ngot88 does not sell your personal information to any third party. However, specific information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We rely on trusted third-party service providers to operate our business. These include payment processors (bKash, Nagad, Rocket, Upay, and banks), game software providers, IT and cybersecurity specialists, and customer support platforms. These partners are given access only to the information necessary to deliver their specific services, and they are also contractually bound to protect your privacy.

4.2 Legal Obligations

If required by a court order, government directive, or legal necessity, ngot88 may be obligated to disclose information to the relevant authorities. In such cases, we will always act within the limits of applicable law.

4.3 Fraud Prevention

Information may be shared with relevant authorities or financial institutions in the course of investigating financial crime, money laundering, or fraudulent activity.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such circumstances, we will notify you in advance.

5 Data Storage and Security

The security of your information is extremely important to us. ngot88 adopts industry-standard security measures:

5.1 Encryption Technology

SSL (Secure Socket Layer) encryption is used across our entire platform. All information exchanged between your browser and our servers is encrypted, preventing unauthorised access by third parties.

5.2 Access Controls

Only authorised staff can access your personal information. All staff are bound by strict confidentiality agreements and receive regular security training.

5.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, fraud prevention, or dispute resolution requirements.

5.4 Response to Security Breaches

If a security breach occurs that puts your information at risk, we will notify you as soon as possible and take the necessary steps.

6 Cookie Policy

Cookies and similar technologies are used on the ngot88 website. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functions of the platform, such as maintaining login sessions.
• Performance Cookies: To analyse the use of our website and improve service quality.
• Functional Cookies: To remember your preferences such as language and theme.
• Advertising Cookies: To show relevant promotions and offers (only with your consent).

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some features of the platform from working properly.

7 Your Rights

You have the following rights regarding the information associated with your ngot88 account:

7.1 Right to Access

You have the right to know what information we hold about you. If you contact us, we will provide you with a copy of your information.

7.2 Right to Rectification

If any of the information we hold about you is incorrect, you may request that it be corrected. This can be done through your account settings or by contacting us directly.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information for a defined period due to legal obligations.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will take appropriate action upon receiving your request.

7.5 Right to Data Portability

You may request to receive your information in a common, machine-readable format.

8 Privacy Protection for Minors

ngot88 is a platform operated exclusively for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is carried out at the time of registration, and identity documents may be used to confirm age where necessary. If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and the collected information will be deleted.

9 Third-Party Links and Services

Our platform uses services from game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, among other software providers. These providers may have their own privacy policies that differ from ours.

For transactions made through payment gateways such as bKash, Nagad, Rocket, or Upay, the privacy policy of the respective institution will apply. We are not responsible for the data management practices of these third parties, and we recommend that you review their individual policies.

10 International Data Transfers

Our servers and data processing facilities may be located in various countries. Where your information needs to be transferred to or stored outside Bangladesh, we ensure that adequate data protection measures are in place in the relevant country and that applicable international standards are being met.

By agreeing to this policy, you consent to this type of data transfer. Appropriate contractual safeguards are always ensured for data transfers.

11 Changes to the Privacy Policy

ngot88 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A prominent notice of the changes will be published on our website.
• The "Last Updated" date at the top of the policy will be changed.

Continuing to use the platform after a change has been made means you have accepted the updated policy. If you do not agree to the changes, you may request that your account be closed.

12 Responsible Gaming and Data Protection

ngot88 places the highest importance on responsible gaming. We use information about your gaming behaviour to identify the risk of excessive play and to provide support where needed. This information is used solely for your wellbeing and is kept under strict confidentiality.

To learn more about responsible gaming, visit our Responsible Gaming page.